1 comment

Update by user Nov 28, 2017

National Car Rental replied and sent me the corrected invoice. Thank you all!

Original review posted by user Nov 27, 2017

I was told I could drop the car off at the airport if the L'Enfant location was closed. I was all set to be there on time but run into a huge traffic jam in DC so I missed the closing time for the L'Enfant location.

I returned my car at the airport and my bill went from $366 to $1,181. I have been given the run around for two days.

On top of all of that the car had no gas when I went to pick it up and then they charged me for not filling up the gas tank when I returned it. Corinne

Product or Service Mentioned: National Car Rental Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $815.

Preferred solution: Price reduction.

I didn't like: Fraudulant charges, Customer service.

Company wrote 0 private or public responses to the review from Nov 27, 2017.
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NationalCares
#1397255

rinnee12, I understand how frustrating it can be to find an unexpected charge on your bill. It appears that our location processed a refund of $815.69 to the credit card on file yesterday 11/27.

I have emailed a copy of your amended invoice to the email address on record. Please look for this refund to settle and be applied to your card in the next several days. If we can assist you with anything else, please email us at care@nationalcar.com with the complete details.

Thank you for choosing National! - Carol H.

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