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For the third of fourth time I was informed that I had rented a car with National and that I was overdue returning it. In fact I had not rented such a car. The renter of the car had access to my Emerald Club Number and was renting the car in my name. I made at least...
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1.0
#932561
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After renting from National for the past few years, i had the worst experience in Jacksonville, FL airport. I returned home to find a repair bill for two rental cars from them. The car (not plural) i returned was fine. However, i called the claims number only to find...
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1.2
#903330
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Returned vehicle @ Toronto Pearson on 07/01 after picking up @ DTW on 06/30. Was told by attendant during check-out that Hq Use Onlypymt Fc Wo $497.88 / rental would be returned back to my Credit Card once the car was dropped-off. It has been 25 days since and I still...
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#889358
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Vehicle number GKE05013 I left my $400 Black Arcterxy Jacket in this vehicle. I am very upset with National over this! I have called and was basically lied to, I was told they were going to check the cameras, the manager was going to call me, we will make sure to get...
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#865391
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National Car Rental Car Rental Review

Returned a minivan after 10 days, and these jerks wanted to charged me 800 pesos for a car wash!!! I was mad to say the least, so he negotiated down to 580! Absolute terrible, unkind, unscrupulous company, don't use National
La Peñita De Jaltemba, Nayarit
#857133
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Made an international reservation for Martinique. When I showed up, no car + no reservation. Made a new reservation, again, no car + no reservation. I made an online international reservation for a car at National in Martinique. When I showed up at the airport, I was...
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NationalCares
NationalCares

Hello, Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please e...

1.6
Fort-De-France, Martinique
I didn't like
  • Customer service
#809007
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I received a quote for a car including all fees and charges from Tuxtla Gutierrez to Cancun. I picked up the car, was sold insurance which I had specifically refused. Finally, when I received my bill, an additional one way fee way added to my quote (which had included...
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NationalCares
NationalCares

We’ve noticed your comments and would like to have the opportunity to look into this or you. Please send a detailed email to care@nationalcar.com. Include the exact rental off...

NationalCares
NationalCares

Thank you for your review of your experience in Cancun. If you can provide a few more details about this experience, I would be happy to look into this further for you. Please...

1.3
I didn't like
  • Fraudulant charges
#760852
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I have been a loyal National customer for over 20 years and for many years at the top of their Emerald Club known as Emerald Executive Elite, meaning we rent a lot, over 40 weeks out of the year. Arrived at Bush International Airport in Houston 12-17-2015 to pick up my...
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NationalCares
NationalCares

Art M.. we’ve noticed your comments and would like to have the opportunity to look into this or you. Please send a detailed email to care@nationalcar.com. Include the exact re...

3.7
I liked
  • Price selection
I didn't like
  • Deposit policy customer service
#753782
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Arrived at SBN (South Bend, IN) on a Friday for a weekend rental. Was given the size car by the rental agent that we reserved. After walking out to the vehicle discovered that it was not full of gas and dirty (had crumbs and candy wrappers in the back seat, bug covered...
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NationalCares
NationalCares

Thank you for your review of this service at the South Bend location. If you can provide a few more details about this experience, I would be happy to look into this further f...

#676657
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My husband and I used National on our vacation in San Jose Del Cabo. THE WORST experience! We'll never use this rental agency again. Upon our arrival, they did not honor our reservation and made a bunch of bogus charges. After an hour of trying to show the agent the...
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NationalCares
NationalCares

Hello, We would like to look into this service further but need some more information. Please email the details of your rental, your name & contact info and the reservatio...

1.3
#672567
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