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I received a quote for a car including all fees and charges from Tuxtla Gutierrez to Cancun. I picked up the car, was sold insurance which I had specifically refused. Finally, when I received my bill, an additional one way fee way added to my quote (which had included...
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NationalCares
NationalCares

We’ve noticed your comments and would like to have the opportunity to look into this or you. Please send a detailed email to care@nationalcar.com. Include the exact rental off...

NationalCares
NationalCares

Thank you for your review of your experience in Cancun. If you can provide a few more details about this experience, I would be happy to look into this further for you. Please...

1.3
I didn't like
  • Fraudulant charges
#760852
Reply to reviews
I have been a loyal National customer for over 20 years and for many years at the top of their Emerald Club known as Emerald Executive Elite, meaning we rent a lot, over 40 weeks out of the year. Arrived at Bush International Airport in Houston 12-17-2015 to pick up my...
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NationalCares
NationalCares

Art M.. we’ve noticed your comments and would like to have the opportunity to look into this or you. Please send a detailed email to care@nationalcar.com. Include the exact re...

3.7
I liked
  • Price selection
I didn't like
  • Deposit policy customer service
#753782
Reply to reviews
Arrived at SBN (South Bend, IN) on a Friday for a weekend rental. Was given the size car by the rental agent that we reserved. After walking out to the vehicle discovered that it was not full of gas and dirty (had crumbs and candy wrappers in the back seat, bug covered...
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NationalCares
NationalCares

Thank you for your review of this service at the South Bend location. If you can provide a few more details about this experience, I would be happy to look into this further f...

#676657
Reply to reviews
My husband and I used National on our vacation in San Jose Del Cabo. THE WORST experience! We'll never use this rental agency again. Upon our arrival, they did not honor our reservation and made a bunch of bogus charges. After an hour of trying to show the agent the...
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NationalCares
NationalCares

Hello, We would like to look into this service further but need some more information. Please email the details of your rental, your name & contact info and the reservatio...

1.3
#672567
Reply to reviews
I had the misfortune of renting a car at the NATIONAL car rental location in CANCUN, and yes - they are scammers and thieves. I agree with this post and many others. They made a point of mentioning and showing me the gas level in the car, much to my surprise...
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1.0
#583355
Reply to reviews
Rented from National/Enterprise for many years. Then after returning a rental they essentially fabricated a damage claim which was invisible to the eye in order to receive additional revenue. There were many cars flagged in a row with minor cosmetic damage on that...
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NationalCares
NationalCares

isysp, Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please c...

4.3
I liked
  • Emerald isle
I didn't like
  • Fraudulant charges
#547398
Reply to reviews
Car rental fraud at Cancun airport  (National Car Rental)
Car rental fraud at Cancun airport  (National Car Rental)
Car rental fraud at Cancun airport  (National Car Rental)
Car rental fraud at Cancun airport  (National Car Rental)
This happened to us in Cancun at the airport terminal. When they gave us the car, unfortunately we did not do a thoroughly inspection and when we return it they claimed that we had dented the car. There was no dent on the car whatsoever! they even hid the car from us...
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Anonymous
BB

I had the misfortune of renting a car at the NATIONAL car rental location in CANCUN, and yes - they are complete scammers and thieves. I agree with this post and many others....

Anonymous
ThomasNelson

I completely agree with your article. It’s possible to know about it and it will snow me good ways of this topic. This is vI completely agree with your article. It’s possible ...

#486781
Reply to reviews
In December 2013, we rented a National Car Rental vehicle in Cabo San Lucas, Baja Mexico as we do almost every year. This year there was a new twist. We always buy full coverage insurance because who wants to have their credit card charged for the price of the car. ...
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Anonymous
BB

I had the misfortune of renting a car at the NATIONAL car rental location in CANCUN, and yes - they are scammers and thieves. I agree with this post and many others. They ...

NationalCares
NationalCares

Anonymous 470510, Customer service and satisfaction are very important to us at National. I would like to follow up with you. Please email me at care@nationalcar.com with the ...

#470510
Reply to reviews
My husband and I rented a sedan from National Car Rental in Pensacola, Florida. We kept it for two days, driving from Pensacola to New Orleans. I have weather reports from a U.S. weather site that state all was clear with weather in the 60s. Upon returning the car in...
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NationalCares
NationalCares

GailWriter , We’ve taken note of your comments and would like to have the opportunity to look into this. Please send us a detailed email to care@nationalcar.com including t...

#440931
Reply to reviews
I rented a Ford Taurus with them and while I was driving in the middle of a highway, a part fell down and it was hanging by some wires. I immediately called National office that instructed me to get my car replaced at the Fort Lauderdale airport. They changed it for...
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Anonymous
BB

I had the misfortune of renting a car at the NATIONAL car rental location in CANCUN, MXand yes - they are scammers and thieves. I agree with this post and many others. The...

Anonymous
JaxonSmith

I completely agree with your article. It’s possible to know about it and it will snow me good ways of this topic. This is very nice post! I will bookmark this blog.

#423927
Reply to reviews