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National Car Rental - Told to return car to aiport bill went from $300 to $1,100+
I was told I could drop the car off at the airport if the L'Enfant location was closed. I was all set to be there on time but run into a huge traffic jam in DC so I missed the closing time for the L'Enfant location. I returned my car at the airport and my bill went...
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NationalCares
NationalCares

rinnee12, I understand how frustrating it can be to find an unexpected charge on your bill. It appears that our location processed a refund of $815.69 to the credit card on f...

I didn't like
  • Fraudulant charges
  • Customer service
#1137755
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After an 11 hour flight, I was relying on desk clerk at San Diego airport to inform me if there were any extra charges in the areas that he asked me to initial on the form (which he had highlighted in marker pen). Twice I asked him if they would incur extra charges...
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NationalCares
NationalCares

hartr, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

2.6
I didn't like
  • Customer service
#1048885
Reply to reviews
Made an international reservation for Martinique. When I showed up, no car + no reservation. Made a new reservation, again, no car + no reservation. I made an online international reservation for a car at National in Martinique. When I showed up at the airport, I was...
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NationalCares
NationalCares

Hello, Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please e...

1.6
Fort-De-France, Martinique
I didn't like
  • Customer service
#809007
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