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1.2

The staff are racists, I wont be normally surprised at racism in USA, after all we chose to come here despite knowing how many rednecks are here and how they see us as savage animals. Thats the USA's problem, however when you are paying money for a service, you dont deserve to be treated like that.

I was at Seatac airport facility, I am an Excecutive Elite Member with so many rental days with them. As I found out there are no 4WD sedans in the facility, I asked for an upgrade, I explained how I have a elite membership and how I had made a reservation for a sedan. Not only was I denied, I watched a white guy come and get a luxury car upgrade from regular midsize sedan, he is not even an Elite member from what he told me.

Only difference was I was brown, so their attitude is stay in your lane - you dont drive BMWs only white dudes do. Pathetic human beings and pathetic organization

Reason of review: Racism and double standards.

Preferred solution: Official apology from National Rental car facility manager - Seattle -Tacoma airport.

National Car Rental Cons: Racism, Being lied to, Customer service.

Location: Sea-Tac Rental Car Facility, 3150 S 160th St #507, SeaTac, WA 98188, USA

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National C Vpm

anonymous Review #1041952,

Weโ€™ve noted your comments and take this seriously. We would like the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

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