I just received a bill from National - THREE months after I rented a vehicle for four days in Kalispell Montana. The bill was for $983.90 for a LESS THAN 1/2" chip in the windshield.
I was not notified of this nor was I contacted to discuss this "CLAIM" and how it was to be handled. They included an invoice from Safelite auto glass for $874.90 - when I obtained a quote for cash from Safelite - it was for $310.00. National then added their own "fees" to this as well. Everything about this screams scam and ripoff.
When you rent a vehicle you are told to report everything larger than a quarter.
This chip (not a star) was less than 1/2" in length, and it was not in the driver's line of sight. National took it upon themselves to replace the entire windshield, and send a ridiculous bill.
Do not rent from this company! I rent cars about 6 times a year and this is a first!!!
Product or Service Mentioned: National Car Rental Car Rental.
Reason of review: ridiculous repair claim.
Preferred solution: claim should be voided - zero liability to me.
I didn't like: Fraudulant charges.