Product: National Car Rental Car Rental Clear all filters (28 of 28 reviews match)
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National Car Rental - Told to return car to aiport bill went from $300 to $1,100+
I was told I could drop the car off at the airport if the L'Enfant location was closed.I was all set to be there on time but run into a huge traffic jam in DC so I missed the closing time for the L'Enfant location. I returned my car at the airport and my bill went from...
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NationalCares
NationalCares

rinnee12, I understand how frustrating it can be to find an unexpected charge on your bill. It appears that our location processed a refund of $815.69 to the credit card on f...

Product
National Car Rental Car Rental
I didn't like
  • Customer service
  • Fraudulant charges
#1137755
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We had a 2 week rental in Cancun . Declined additional coverage as we purchased a travel plan with auto coverage. Told we had to do a deposit that would be reinbursed. Over a month after our vacation we got billed an extra $570.36. We disputed this claim with our...
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NationalCares
NationalCares

Review #1092597, We thank you for your feedback and would like the opportunity to look into this. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include...

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National Car Rental Car Rental
#1092597
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Hello!A couple of months ago, I rented a car from National. It was the Jersey City, NJ 07302 branch. After I returned the car, they assumed without consulting me that some damage was done to the car. They charged me the $250 deposit without notifying me. I called a...
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Anonymous
Anonymous

Fortunately, someone in a management positions took charge of the problem and refunded my money last night.

NationalCares
NationalCares

RadumoldovanWeve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

2.5
Product
National Car Rental Car Rental
#1069712
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National Car Rental - Mr

Will not ever use your company again your quick enough to take money but not put it back in rent car in cypress for 2 days was told money would be released staitaway *** your bank hasnt released money a press of a button will be righting on trip adviser fir people not to use you company will be emailing the ceo rgds martin
1.0
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National Car Rental Car Rental
#1053348
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COMPLAINT National Car Rental, I have been a National Car Rental (NCR) customer for several years, but have just recently (The last year) started renting from NCR again. I must say the quality of NCR where I rent the automobile from has diminished significantly. I...
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NationalCares
NationalCares

Thank you, Mr. Dinkins! We appreciate it when customers tell us about their experiences as it is the only way we can improve the rental experience for all of our valued custom...

Product
National Car Rental Car Rental
#1050950
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After an 11 hour flight, I was relying on desk clerk at San Diego airport to inform me if there were any extra charges in the areas that he asked me to initial on the form (which he had highlighted in marker pen). Twice I asked him if they would incur extra charges...
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NationalCares
NationalCares

hartr, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

2.6
Product
National Car Rental Car Rental
I didn't like
  • Poor customer service
#1048885
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I am travelling for work and rented a vehicle from National in Houston at the George Bush International airport. The process was simple and I was excited to be able to just pick a vehicle. Unfortunately the vehicle I chose would switch between standard and automatic so...
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NationalCares
NationalCares

Ms. Mudryk, We appreciate when customers tell us about their experiences, especially at busy locations like IAH. I see that my colleague, John, has added two free days of rent...

1.8
Product
National Car Rental Car Rental
#995150
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I am 16 year Emerald member.Reserved a large sedan for vacation in Florida. Upon arrival there were NO cars left except a few small compacts. We had 4 tall adults and a lot of luggage. No staff available to help except a low level clerk who said "happens every...
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NationalCares
NationalCares

anonymous review #984080, We’ve noted your comments and would like to have the opportunity to speak with you directly. Please send a detailed email to care@nationalcar.com inc...

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National Car Rental Car Rental
#984080
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We flew into BWI and had a reservation that we booked 1 month before for a full size vehicle.We got there and went to the desk to get the keys for the car. They took my credit card information and told me to go out to the lot and someone would bring me one. Well we...
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NationalCares
NationalCares

review #940275 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ...

Product
National Car Rental Car Rental
#940275
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After renting from National for the past few years, i had the worst experience in Jacksonville, FL airport. I returned home to find a repair bill for two rental cars from them. The car (not plural) i returned was fine. However, i called the claims number only to find...
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1.2
Product
National Car Rental Car Rental
#903330
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