Not resolved
1.4
Details
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
4 comments

My husband and I rented a car from National car rental in New Orleans (License plate N48352) on December 19th 2017 As we were driving we felt the car's rear swaying side to side. we thought it was just the road.

The next morning as we started out it became more obvious that something was wrong with the car mechanically. We then called roadside who suggested we take it to the Gulfport MS location since we were close to there. The customer representative said she could not change it out because no one informed her of this and she had no other vehicle to give us. She suggested we take it to Firestone for them to check it.

Note I told her we felt unsafe driving the vehicle repeatedly . She still suggested we drive the car and come back in the evening I said " are you hearing me, there is a mechanical problem with the car and you telling me we should continue to drive the car, although we feel very unsafe". By this time, my husband and I were very frustrated, we were on vacation and was heading to a food tour which we were about to miss. We left the counter to discuss what we were going to do for transportation for the rest of vacation.

The representative followed us a few minutes later to say that they now have a car but that it was dirty. We were looking for a safe car and if dirty was all they could offer, so be it! We were treated unprofessionally and cavalierly buy National.

They showed no concern for our safety or satisfaction. We are requesting a refund for services that came nowhere close to our expectations

Product or Service Mentioned: Car.

Reason of review: Damaged or defective.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1426028

I’m still waiting for someone to call me!!!!

NationalCares
to Betty L #1426188

Betty L, please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and all the details you'd like us to know about. We look forward to hearing from you soon. - Carol H.

blowkaran
to NationalCares #1426200

I already did!!!!

NationalCares
#1412532

blowkaran,

The safety of you and your family is our primary concern and we would like to speak with you further. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and the information above regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

You May Also Like