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To Whom This Letter Might Concern, This complaint is directed towards Ms. Kayna at the National Rental Car desk at Savannah Hilton Head Airport. My name is Pastor Rick and I say my title because at no time did I get irate or disrespectful at Ms. Kayna and she called...
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NationalCares
NationalCares

Pastor Rick, We want our service to be unparalleled and would like to speak with you further. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the...

2.5
I didn't like
  • Security was called on me for no good reason
  • First car we rented kept cutting off at every stop light
  • Representative looked very tired and not coherent
#1082946
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My name is danny hall from nebo nc 28761. I have been wanting since last wensday on a car due to a bad wrack i was in. I draw ssi disablety so i have very little money. Since i have been wanting on a car for so long i had to take what money i had and put it in for gas...
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NationalCares
NationalCares

Mr. Hall, Weve noted your comments and we would like to have the opportunity to speak with you directly. Please send us a detailed email to ehiescalationscc@mailca.custhelp.co...

2.3
#1081591
Reply to reviews
Hello! A couple of months ago, I rented a car from National. It was the Jersey City, NJ 07302 branch. After I returned the car, they assumed without consulting me that some damage was done to the car. They charged me the $250 deposit without notifying me. I called a...
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Anonymous
Anonymous

Fortunately, someone in a management positions took charge of the problem and refunded my money last night.

NationalCares
NationalCares

RadumoldovanWeve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

2.5
#1069712
Reply to reviews

National Car Rental - Handling car people are worst they talk to people like other

National Car Rental
#1076082
I am a limousine driver I pulled car in drive and looking to pick up my passenger I saw a gentleman screaming like ediot have no respect wearing tie should respect his tie but I tell he don't deserve to be standing have publick dealing it's just happen at your 94 street and ditmars bled in New York City other side of lga airport please make this thing don't happen to any body else
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National Car Rental - Customer serve is worthless

National Car Rental
#1056585
1.3
Worst customer service on the planet!!! My flight is delayed by 4 hours. I am meeting my family for vacation. The rental is in my name with my emerald number and now my family is stranded at the aiport. National refuses to give them the car, unless the put it in my husbands name and jack up the rate!!! NEVER again!!!!!
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National Car Rental - Mr

National Car Rental
#1053348
1.0
Will not ever use your company again your quick enough to take money but not put it back in rent car in cypress for 2 days was told money would be released staitaway *** your bank hasnt released money a press of a button will be righting on trip adviser fir people not to use you company will be emailing the ceo rgds martin
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National Car Rental Car Rental Review

National Car Rental
#857133
Returned a minivan after 10 days, and these jerks wanted to charged me 800 pesos for a car wash!!! I was mad to say the least, so he negotiated down to 580! Absolute terrible, unkind, unscrupulous company, don't use National
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I called the national car rental phone line two weeks a go to secure a booking for an 8 passenger minivan at a low rate. I specifically asked for that vehicle because I will be transporting a group of senior citizens, children, and foreign visitors from Washington DC...
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NationalCares
NationalCares

kidusyosef1995_81, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@ma...

1.3
#1066341
Reply to reviews
COMPLAINT National Car Rental, I have been a National Car Rental (NCR) customer for several years, but have just recently (The last year) started renting from NCR again. I must say the quality of NCR where I rent the automobile from has diminished significantly. I...
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NationalCares
NationalCares

Thank you, Mr. Dinkins! We appreciate it when customers tell us about their experiences as it is the only way we can improve the rental experience for all of our valued custom...

#1050950
Reply to reviews
After an 11 hour flight, I was relying on desk clerk at San Diego airport to inform me if there were any extra charges in the areas that he asked me to initial on the form (which he had highlighted in marker pen). Twice I asked him if they would incur extra charges...
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NationalCares
NationalCares

hartr, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

2.6
I didn't like
  • Customer service
#1048885
Reply to reviews
The staff are racists, I wont be normally surprised at racism in USA, after all we chose to come here despite knowing how many rednecks are here and how they see us as savage animals. Thats the USA's problem, however when you are paying money for a service, you dont...
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NationalCares
NationalCares

anonymous Review #1041952, We’ve noted your comments and take this seriously. We would like the opportunity to look into this for you. Please send a detailed email to ehiesca...

1.2
Seatac, Washington
I didn't like
  • Being lied to
  • Customer service
  • Racism
#1041952
Reply to reviews
My flight was delayed, causing me to get in 15 minutes after the counter was supposed to close. I would have made other plans but I was assured by National's "customer service" agent that the counter would remain open until I arrived (you can hear the full, recorded...
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NationalCares
NationalCares

Mr. Harp, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I see that our team in Toronto has tried to reach you by email to address ...

1.0
I didn't like
  • Customer service
  • Being stranded
  • Being lied to
#1032672
Reply to reviews
I am travelling for work and rented a vehicle from National in Houston at the George Bush International airport. The process was simple and I was excited to be able to just pick a vehicle. Unfortunately the vehicle I chose would switch between standard and automatic so...
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NationalCares
NationalCares

Ms. Mudryk, We appreciate when customers tell us about their experiences, especially at busy locations like IAH. I see that my colleague, John, has added two free days of rent...

1.8
#995150
Reply to reviews
I am 16 year Emerald member. Reserved a large sedan for vacation in Florida. Upon arrival there were NO cars left except a few small compacts. We had 4 tall adults and a lot of luggage. No staff available to help except a low level clerk who said "happens every...
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NationalCares
NationalCares

anonymous review #984080, We’ve noted your comments and would like to have the opportunity to speak with you directly. Please send a detailed email to care@nationalcar.com inc...

#984080
Reply to reviews