National Car Rental

I rented your car on Oct 14, 08:00am at National Marseille office and returned it at 22:00pm in the same day at Toulouse, France.

The staff working in Toulouse office pointed scratch on rear bupmer and I said him these scratches were already existed when we picked up the car.

And we already sent pictures & videos which we took at pick up place for his comparision.

Everybody can easily see it existed at the time of pick up clearly.

In spite of my 4 times of evidence submission by e.mail, your Marseille office withdrew 1,690.40 Euro illegally from my credit card account.

To solve this ridiculous case, I came to send letter.

Your prompt answer will be appreciated.

Hoin Kim

Tel. +82 (10)27** **44

I accidentally left my cell phone in the rental car at Raleigh Durham Airport They called before I boarded to tell me that they had found it. I paid $36 through their lost and found company to have it shipped to me.

They generated a tracking number that same day but have not shipped it over a month later. I have made at least 15 calls to customer service and left messages in several departments. No one has contacted me yet and this started on August 31st. Today is October 13th.

Totally worthless and unacceptable customer service. The worse part is that I am an Executive Elite level customer with them.

I need assistance with Reservation No 108769**** for vehicle pick up on 14 Aug 2022.

Unfortunately I was not provided vehicle for reservation due to no vehicles at Patrick Henry Airport, Newport News VA location.

I have emailed the manager (Information Listed Below) requesting a statement of nonavailability to turn into my travel office for adjusted travel cost explanation for the dates reserved. 14 - 26 Aug 2022.

and have not received any response by phone or email.

Assistant Branch Rental Manager

Mr.

Darius Baskerville

(757) 874-****

darius.baskerville@***.com

It is imperative I provide my travel manager with documentation to validate my travel changes. Corporate assistance is requested to meet my needs.

Richard Fee

richard.fee@***.com

254 319-****

When trying to use the points to rent a car for my oldest son, they stated that they had to email a coupon for up to 3 days of rental. I actually talked to National the week before the scheduled rental and the representative told me that it was all worked out.

He gave me a confirmation code and a case number and when arriving at the car rental they charge my son over $800. This is the last time that I will use National / Enterprise for rental car.

PLEASE READ THIS STORY! Six adults flying from Denver CO to Burbank Bob Hope Airport on 7-30-2021 for brother-in-laws celebration of life.

Southwest flight delayed so we called National customer service who told us our flight information was in their system and that someone would stay at the rental counter up to 2 hours past the original close time (11 PM) which was 1:00 am and this was confirmed by the person I spoke with. Flight landed approximately 12:20 and my husband made a BEELINE to the National Rental Car counter and got there approximately 12:35. There was absolutely NO ONE there. He had a security guard tell him that they were union workers and couldnt stay past closing time.

What?!? So at 1:00 in the morning we had to schlep our luggage and walk to the closest hotel - a Marriott and rent 3 rooms for the night at $288 a pop. The next morning, I called National customer service to make sure we still had a vehicle available to us - which we did - and to discuss getting reimbursed for those hotel expenses as well as the 1 night of Airbnb we had already paid for which totals over $1300. I spoke with Oscar who escalated my situation to Claudia.

Claudia told me that they couldnt help me with reimbursement but I should talk to the local manager. So, my husband and I walk over to the National counter and speak with Khiry Lucas who is, I think, the station manager. He told us the most he could do is credit us two days of rental fee. This was not acceptable as that was around $500 and were out over $1300.

He then spoke with his manager, Erik Zuniga but we werent able to come to an agreement so we asked him to have Erik call us and we made sure we left both our cell phone numbers and my email address. Khiry also showed us Eriks contact information in his phone so we could take down his cell phone number. This was on Saturday, July 31st. Erik NEVER called us back.

On August 3rd my husband received an automated email from National asking how was our experience so he let them know just exactly how *** it was. He then received an email that said someone from National would get in touch with us. No one ever did! When I tried to follow up with Erik Zuniga on August 5th the number that Khiry showed us (661-794-****) I got the message that the subscriber you have dialed is not in service Perhaps I wrote down the wrong number but thats not very likely.

So - I called customer services AGAIN and spoke with Louisa who, after hearing my story, transferred me to Amelia who said she would have someone from the Regional Admin Office call me - this was supposed to be someone who was over the Burbank airport station. No one ever called me. So..I called again on August 6th and spoke to someone (cant find my notes to share their name) who AGAIN said she would have someone get back with me. No phone call.

At this point Im ready to lose my mind over these shoddy business practices. My last phone call was on August 9th and I spoke with Lenda and then spoke with Kimberly who was in their escalation department. Kimberly told me she would escalate my complaint to both her boss and then someone from the Regional office. AGAIN NO ONE EVERY CALLED ME BACK.

Every single time Ive called, notes from the conversation are entered into their system and while the customer service personnel have been very apologetic and confirm my phone calls are in their system, no one in management has ever called me back. Additionally, I tried to call other phone numbers for National trying to get help in this situation and every single time Im routed back to customer service.

At this point, my husband and I are going to contest the charges for the time we did have the rental car and that will almost be a wash for the 3 hotel rooms we had to pay for due to Nationals ineptitude but doesn't cover the over $400 we lost for our Airbnb. I plan to keep calling until I speak with someone who can explain to me why this type of customer service is acceptable .

San Jose CA airport

Flight was delayed and we kept in touch with national. Their promise was that there would be someone there for us.

Nobody was there. Other companies were open, but not National.

After finding a cab and a hotel room, we were told that we had to find our own transportation and return to the airport to get our car. When we get there, the manager chose to fight over who was right instead of getting our car. She had a regional manager on the phone and he told her to give us the car.

She said " I'm not going to do it" and walked away from us, the customers with a prepaid reservation through Priceline.

After the regional manager tells us that our reservation is worthless, that our business is not wanted nor welcomed and that we should leave.

Have been working with customer service for nearly a month, but they keep coming back to the same thing.

They keep submitting the complaint to the people who caused the problem expecting them to actually care enough to do something other than covering their butts.

Thanks for making my wife cry and a great start to a vacation. That you get 4 stars for.